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Cancellation, Exchange & Returns Policy

Cancellation, Exchange & Returns Policy

At Mondodeal, we take pride in what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 30 days of delivery to get a 100% refund into your Mondodeal.com account. Please note 30 days exchange policy is not applicable for International Shipped Orders.

We offer free and easy returns through courier pickup from most locations. You do not have to bear any courier shipping charges for returns. 

The following items cannot be exchanged for hygiene or safety reasons, unless these are returned in original and sealed packaging: all electronic items & appliances, fine jewellery, perfumes, media (CD/DVDs), watches, lingerie, confectionery and gift cards. Any personalized/ altered items cannot be returned or exchanged.

  • Mondodeal.com is committed to ensuring your delight, every time you order from us.
  • In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund into your Mondodeal.com account, within 30 days from the date on which these goods are delivered.
  • Any returns/exchanges, must be accompanied by the original sale invoice or a gift tag in case you are sending a gift, which will be shipped along with the order. We will not be able to accept returns which are not accompanied by the relevant original sales invoice or the mondodeal gift tag.
  • Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you feel the product to be damaged in transit please do notify us about the same within 24 hours of you accepting the delivery. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at (088) 6620 4020 or e-mail us at [email protected], mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
  • We shall be unable to return or exchange the following items, unless these are returned in original and sealed packaging: all electronic items & appliances, fine jewellery, perfumes, media (CD/DVDs) watches, wines, confectionery, and gift cards. Any personalized/ altered items cannot be returned or exchanged.

Cancellation:

Returns/Exchange Process

 

PLEASE CALL AT +91 (088) 6620 4020 (9.00am-9.00pm IST; 7 days a week) OR MAIL US AT [email protected] if you have any queries or concerns about our cancellations and exchange policy.