Cancellation, Exchange & Returns Policy
At Mondodeal, we take pride in what we sell. If you are not completely satisfied with your purchase, you can return most items to us within 30 days of delivery to get a 100% refund into your Mondodeal.com account. Please note 30 days exchange policy is not applicable for International Shipped Orders.
We offer free and easy returns through courier pickup from most locations. You do not have to bear any courier shipping charges for returns.
The following items cannot be exchanged for hygiene or safety reasons, unless these are returned in original and sealed packaging: all electronic items & appliances, fine jewellery, perfumes, media (CD/DVDs), watches, lingerie, confectionery and gift cards. Any personalized/ altered items cannot be returned or exchanged.
- Mondodeal.com is committed to ensuring your delight, every time you order from us.
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund into your Mondodeal.com account, within 30 days from the date on which these goods are delivered.
- You may return merchandise to us in the following ways:
- You may call Mondodeal.com customer care on (088) 6620 4020, or email us at [email protected], and request a return or exchange. We will arrange for the merchandise to be collected from the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, failing which return/ exchange / refund may not be possible.
- In some locations, if we are unable to arrange to offer a courier pickup, we may request you to courier the package to us through a courier of your choice, and send us the details and scanned receipt of the courier bill, and we shall credit the amount you have paid towards courier charges into your account with Mondodeal.com
- Any returns/exchanges, must be accompanied by the original sale invoice or a gift tag in case you are sending a gift, which will be shipped along with the order. We will not be able to accept returns which are not accompanied by the relevant original sales invoice or the mondodeal gift tag.
- Before accepting delivery of any merchandise, please ensure, that the packaging has not been damaged or tampered with. If you feel the product to be damaged in transit please do notify us about the same within 24 hours of you accepting the delivery. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care at (088) 6620 4020 or e-mail us at [email protected], mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
- We shall be unable to return or exchange the following items, unless these are returned in original and sealed packaging: all electronic items & appliances, fine jewellery, perfumes, media (CD/DVDs) watches, wines, confectionery, and gift cards. Any personalized/ altered items cannot be returned or exchanged.
- You may call us at (088) 6620 4020 or email us at [email protected], to request cancellation of your order, or any item(s) in your order, prior to these item(s) being shipped from our warehouse.
- Please note any cancellations are not possible after the item(s) in your order have been shipped
- The payment charged for any items which you cancel, shall be refunded into your payment account (card or net banking) as per the timelines required by the issuing bank, or as Mondodeal credits in case you have placed the order using credits.
- If you have placed an order for sending a gift using recipient email address only (ie delivery address is not provided at the time of placing the order), it is possible that your order gets cancelled if recipient chooses not to respond, rejects the gift request, or their desired shipping address is not serviceable by Mondodeal.com. In such case, full refund will be given to your payment account (card or net banking) as per the timelines required by the issuing bank, or as Mondodeal credits in case you have placed the order using credits.
- You may call us at (088) 6620 4020 or email us at [email protected], to request a return for any eligible item, as per our Exchange policy. You may also intimate us similarly for cancellation of any items/orders you have placed with us, provided the items have not been shipped by us.
- If you request a return/exchange through courier collection, at the time of collecting the merchandise, you will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice or order number gift tag number, before handing over the return merchandise and original sales invoice to the courier.
- Any refund against an exchange request made to Mondodeal.com customer care, and collected by courier from the delivery address where the item was originally delivered, or dispatched to us by the recipient, shall be processed only upon receipt of the merchandise in unused condition, along with the original sales invoice/ gift tag.
- After the merchandise is received by Mondodeal.com, and subject to verification of the purchase and condition of merchandise we shall process a refund to the customer’s Mondodeal.com account within 5 working days of receipt of the merchandise.
- Refunds of payments charged for the returned items will be credited back to the Mondodeal account of the customer placing the order with us.
- If you are placing a gift order, and desire to credit any amount for returns/exchange into the Mondodeal.com account of the recipient, you may do so by sending us an email confirming the same, from the email ID used to place the order.
- In the event that you prefer to receive a credit into your card/net banking account, instead of accumulating Mondodeal credits, in case of returns where your card/net banking account has been charged, you may mail us (from the same email ID provided while placing the order) at [email protected] providing the order details and instructions for crediting your card/net banking account, instead of crediting your Mondodeal credits account at the time you request for such return. Please note that we shall be unable to process a refund to your card/net banking account, after a credit has been processed into your Mondodeal account.
- Once credited into your Mondodeal account, Mondodeal credits cannot be exchanged for cash, or credit into your card or net banking account.
PLEASE CALL AT +91 (088) 6620 4020 (9.00am-9.00pm IST; 7 days a week) OR MAIL US AT [email protected] if you have any queries or concerns about our cancellations and exchange policy.